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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tyeisha B

September 16, 2026

5  out of  5
rating by Tyeisha B
"Easy and Fast Services..If you Need Any kind of Insurance Please Go See Mrs.Anna at Kathy Powell State Farm in Auburn AL The Staff there is Awesome and exceptionally kind and Also very Nice.Professional Perfection.A All hands up Company 👋"
We responded:
"Thank you for sharing your experience with us! We're delighted to hear that you found our services easy and fast. Anna and the entire team at Kathy Powell State Farm in Auburn, AL, strive to provide exceptional service and professionalism. Your kind words and high rating mean a lot to us. If you ever need assistance or have any questions about your insurance needs, we're here to help."
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Jen Blackhurst

September 4, 2026

5  out of  5
rating by Jen Blackhurst
"Alex D. Is wonderful. So helpful and always willing to talk through my questions. I really appreciate her expertise."
We responded:
"Thank you, Jen, for sharing your experience with Alex D. It's great to hear how helpful and knowledgeable she has been in addressing your questions. Your feedback is invaluable and we're delighted to know that her expertise has made a positive impact. We look forward to continuing to support your auto insurance needs."
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Ayodola Ayodele

September 3, 2026

5  out of  5
rating by Ayodola Ayodele
"I had a wonderful experience with State Farm today. The agents were very welcoming, friendly, and professional. They took their time to explain everything clearly to me, answered all my questions, and made the entire process easy and comfortable. What impressed me even more was how warmly they treated my daughter and made her feel right at home while we were there. I truly appreciate the excellent customer service and would highly recommend this office"
We responded:
"Thank you, Ayodola, for sharing your positive experience with our team at Kathy Powell - State Farm Insurance. It's wonderful to hear that our agents made you feel welcome and provided clear, professional assistance. We're especially glad that your daughter felt at home during your visit. Your recommendation means a lot to us, and we're delighted to have made the process easy and comfortable for you. We look forward to continuing to serve your auto insurance needs with the same level of care and attention."
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Adam Romito

September 2, 2026

5  out of  5
rating by Adam Romito
"I have several policies from houses, exotic cars & motorcycles. Kathy and her team are always prompt to answer questions or to write new policies."
We responded:
"Thank you, Adam, for sharing your experience. It's great to hear that the team have been able to assist you promptly with your various policies, from houses to exotic cars and motorcycles. Your feedback is invaluable and helps us continue to provide excellent service."
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Tiffany Hudson

September 1, 2026

5  out of  5
rating by Tiffany Hudson
"Anna was very helpful in getting quotes of the lowest prices."
We responded:
"Thank you, Tiffany, for sharing your experience with Anna. It's wonderful to hear that she was able to assist you in finding the most competitive quotes. Providing excellent service and ensuring our customers receive the best possible rates is our priority. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service."
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pamela towels

August 27, 2026

5  out of  5
rating by pamela towels
"Alex was very helpful in all my questions and helping me with adding another car to my insurance. Thanks Alex for being patient with me"
We responded:
"Thank you, Pamela, for sharing your experience. It's wonderful to hear that Alex was able to assist you effectively with adding another car to your insurance. Providing helpful and patient service is a priority, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Micheal Fox

August 27, 2026

5  out of  5
rating by Micheal Fox
"Dasha was great helping me with everything and had great customer service!"
We responded:
"Thank you, Micheal, for sharing your experience! It's wonderful to hear that Dasha provided excellent assistance and customer service. Your feedback is greatly appreciated and helps us continue to deliver outstanding service. If you have any more questions or need further assistance, feel free to reach out."
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Melissa R

August 26, 2026

5  out of  5
rating by Melissa R
"JT Thompson is the world’s best insurance representative! You can’t ever go wrong with State Farm!"
We responded:
"Thank you, Melissa, for sharing your wonderful experience with JT Thompson. It's fantastic to hear how much you appreciate the service. Your feedback highlights the dedication and expertise we strive to offer every customer. We're delighted to be your choice for auto insurance and look forward to continuing to meet your needs."
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Harold Chavis

August 20, 2026

5  out of  5
rating by Harold Chavis
"After many phone calls Ms Alex was super in helping me work through the problems we incountered in setting up my account as I needed. She was so professional and personable and it was a pleasure to have had her guiding me to a successful completion."
We responded:
"Thank you, Harold, for sharing your positive experience with us. It's wonderful to hear that Ms. Alex was able to assist you effectively and make the process smooth and enjoyable. We take pride in providing professional and personable service, and your feedback reaffirms our commitment to helping our customers. If you have any more questions or need further assistance, feel free to reach out. Your satisfaction is our priority."
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M V

August 12, 2026

5  out of  5
rating by M V
"Evan was lovely to work with."
We responded:
"Thank you for sharing your positive experience with Evan. It's wonderful to hear that he provided you with excellent service. We strive to offer the best support to our customers, and your feedback is greatly appreciated. If you have any more experiences to share or need assistance, feel free to reach out."
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Robert Armstrong

August 6, 2026

5  out of  5
rating by Robert Armstrong
"Ethan was very helpful with the transition from my former Insurance provider to State Farm. He emailed me with quotes for my property and vehicle insurance for me to compare with my current insurance. It was a pleasant experience."
We responded:
"Thank you, Robert, for sharing your experience with us. It's wonderful to hear that Ethan made your transition to State Farm smooth and pleasant. Providing clear and helpful information is a priority for us, and we're glad it met your expectations. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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Leah Blair

August 4, 2026

5  out of  5
rating by Leah Blair
"Alex Price was wonderful helping us with coverage on our newly purchased vehicle!"
We responded:
"Thank you for sharing your positive experience, Leah. It's great to hear that Alex Price was able to assist you effectively with your new vehicle's coverage. We strive to provide excellent service, and your feedback is truly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Anna Robinson

July 22, 2026

5  out of  5
rating by Anna Robinson
"Kathy Powell and her team are amazing. My family and I were shopping around for new coverage and I feel like we were treated with care from the first call to the last signature. I highly recommend her team!"
We responded:
"Thank you, Anna, for sharing your experience with the team. It's wonderful to hear that you felt well taken care of throughout the process. Your recommendation means a lot, and we're glad to have been able to assist you and your family with your coverage needs."
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laci Johnson

July 21, 2026

5  out of  5
rating by laci Johnson
"⭐⭐⭐⭐⭐

Excellent customer service! Everyone in the office is friendly, knowledgeable, and always willing to help. They take the time to answer questions, explain coverage options, and make the insurance process easy. I highly recommend Kathy Powell State Farm in Auburn to anyone looking for an agency that truly cares about its customers."
We responded:
"Thank you, Laci, for sharing your experience with us! It's wonderful to hear that our team has been able to provide you with friendly and knowledgeable service. We always strive to make the insurance process as smooth as possible and are glad to know we could assist you effectively. Your recommendation means a lot to us, and we're grateful for your support."
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Kenisha Batts

July 16, 2026

1  out of  5
rating by Kenisha Batts
"How could you change a policy without notice or consent to negatively effect the customer?"
We responded:
"Thanks for bringing this to our attention, Kenisha. We've been trying to reach out to you to better understand the situation and assist, but unfortunately we haven't been able to connect. Please give our office a call at your earliest convenience—we'd appreciate the opportunity to review your policy with you, answer any questions, and help in any way we can. We look forward to speaking with you soon."
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Rob Wellbaum

July 10, 2026

5  out of  5
rating by Rob Wellbaum
"I reached out directly to Kathy Powell at Kathy Powell State Farm to add renter’s insurance to our home policy to cover our daughter’s college apartment. Kathy asked Amber Dikes to help me with this. Amber was very helpful and efficient in helping me. I thought this would take several days to accomplish, Amber had this done for me in less than day. Using State Farm, gave us more coverage, and at a lower cost than using the agent of the apartment complex. Call Amber for help!!"
We responded:
"Thank you for sharing your experience. It's wonderful to hear that Amber was able to assist you efficiently and provide the coverage you needed for your daughter's college apartment. We're pleased that you found our service both comprehensive and cost-effective. Your feedback is greatly appreciated, and we're glad to have been able to meet your insurance needs."
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Lacrecia Waters

July 8, 2026

5  out of  5
rating by Lacrecia Waters
"Alex was so patient and helpful."
We responded:
"Thank you, Lacrecia, for sharing your experience with us. It's wonderful to hear that Alex was able to assist you with patience and helpfulness. We truly appreciate your feedback and are delighted to know you had a positive experience with our team. Your satisfaction is very important to us."
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Sara Barnett

July 6, 2026

5  out of  5
rating by Sara Barnett
"Dasha was super helpful updating my auto insurance coverage. Made it quick and easy!"
We responded:
"Thank you, Sara, for sharing your experience. It's wonderful to hear that Dasha was able to assist you efficiently with your auto insurance coverage. We always aim to make the process as smooth as possible for our customers. Your feedback is greatly appreciated!"
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Mickey Barkett

June 18, 2026

5  out of  5
rating by Mickey Barkett
"Evan Johns with State Farm was very responsive and helpful."
We responded:
"Thank you, Mickey, for sharing your positive experience with Evan Johns. It's wonderful to hear that he was responsive and helpful in assisting you. Your feedback is greatly appreciated, and we're delighted to know that you had a great experience with our team."
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Anna

June 12, 2026

5  out of  5
rating by Anna
"Amber was great! Really patient and helped me resolve the issue"
We responded:
"Thank you, Anna, for sharing your experience. It's wonderful to hear that Amber was able to assist you with patience and resolve your issue. Your feedback is greatly appreciated and will be shared with Amber and the team. We're committed to providing excellent service and are glad to know we met your expectations."
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Laura Klugh

June 3, 2026

5  out of  5
rating by Laura Klugh
"I recently received wonderful customer service from Amber! She is so knowledgeable, attentive, and helpful!"
We responded:
"Thank you, Laura, for sharing your experience with Amber. It's fantastic to hear that she provided you with knowledgeable, attentive, and helpful service. Your feedback is greatly appreciated and will be shared with Amber and the team. We're delighted to have met your expectations and look forward to continuing to serve your auto insurance needs."
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Kim Studstill

June 3, 2026

5  out of  5
rating by Kim Studstill
"Holly Vines and the sweet front desk girl were Very Efficient, Professional. Holly answered and tended to all 3 things that I came in for and of course left with a Cookie!!"
We responded:
"Thank you, Kim, for sharing your experience. It's wonderful to hear that Holly and our front desk team provided efficient and professional service. We're glad you enjoyed the cookie too! Your feedback is greatly appreciated and helps us continue to provide excellent service."
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T Blood

May 19, 2026

5  out of  5
rating by T Blood
"Holly Vines provided outstanding service while helping me with my homeowners insurance.
She was professional, knowledgeable, and | took the time to explain all of my coverage options clearly. Holly made the entire process smooth and stress-free, answering all of my questions promptly and making sure I felt confident in my policy decisions. Her friendly attitude and attention to detail truly stood out. I highly recommend Holly to anyone looking for reliable and personalized insurance assistance."
We responded:
"Thank you so much for sharing your experience with Holly. It's wonderful to hear that she provided you with outstanding service and made the process of understanding your homeowners insurance smooth and stress-free. Holly's professionalism and attention to detail are truly valuable, and we're glad she could help you feel confident in your policy decisions. Your recommendation means a lot to us, and we're here to assist with any future insurance needs you may have."
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Tai Giang

May 14, 2026

5  out of  5
rating by Tai Giang
"Maleny helped me switch from Progressive over to Statefarm. She was super personable and knowledgeable. It was quick and easy. I'm saving over 50$ a month! I highly recommend giving her a call/visit."
We responded:
"Thank you, Tai, for sharing your experience with us. It's wonderful to hear that Maleny was able to assist you in making the switch smoothly and that you're enjoying significant savings. Your recommendation means a lot, and we're glad to have you as part of our State Farm family. If you ever need further assistance, we're here to help."
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Bruce Berger

May 14, 2026

5  out of  5
rating by Bruce Berger
"Very helpful and thorough. Evan was excellent."
We responded:
"Thank you, Bruce, for sharing your positive experience. It's wonderful to hear that Evan was able to assist you effectively. Your feedback is greatly appreciated and helps us continue to provide excellent service. "