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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tyrone Russell

January 22, 2026

5  out of  5
rating by Tyrone Russell
"Awesome customer service rep was very nice and patient."
We responded:
"Thank you, Tyrone, for sharing your positive experience with our customer service team. We're delighted to hear that you found our representative to be nice and patient. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Ester Kirk

January 22, 2026

5  out of  5
rating by Ester Kirk
"Elizabeth was a great help and so professional. I had spoken to two other employees before her and didn’t get what I needed but she delivered immediately. Excellent service!! Awesome job Elizabeth Perez"
We responded:
"Thank you so much for sharing your experience, Ester. It's wonderful to hear that Elizabeth was able to assist you effectively and provide the excellent service you deserve. Your feedback is greatly appreciated and will be shared with Elizabeth and the team. We're here to help with any of your future needs."
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JordanD23D

January 21, 2026

5  out of  5
rating by JordanD23D
"I had a great experience with my insurance agent, Amber. She was super responsive, listened to what I needed for auto coverage, and explained options in plain terms I could understand. Got me the best rate ever—way better than my old provider—and it all fit my budget. I just sat back while she handled it. She's a pro who really cares. Highly recommend! 5 stars."
We responded:
"Thank you so much for sharing your experience with Amber. It's wonderful to hear that she was able to provide you with responsive service and clear explanations, ensuring you got the best rate that fits your budget. Your recommendation means a lot, and we're delighted to have met your expectations. If there's anything else you need, feel free to reach out."
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Bronson Clevenger

January 20, 2026

5  out of  5
rating by Bronson Clevenger
"Cris Johnsick helped me out with getting insurance on my new vehicle. It was the easiest, simplest, time I've ever had dealing with insurance."
We responded:
"Thank you, Bronson, for sharing your experience with us. It's wonderful to hear that Cris made the process of getting insurance for your new vehicle so straightforward and easy. We always aim to provide the best service possible, and your feedback is greatly appreciated. If you need any further assistance, feel free to reach out."
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Jim Spratling

January 16, 2026

5  out of  5
rating by Jim Spratling
"Great agent"
We responded:
"Thank you, Jim, for your positive feedback. It's wonderful to hear that you had a great experience with our agency. Your satisfaction is our priority, and we appreciate your trust in us for your auto insurance needs."
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Luis O Gonzalez

January 15, 2026

5  out of  5
rating by Luis O Gonzalez
"Great service from Maleny. 100% recommended"
We responded:
"Thank you, Luis, for sharing your positive experience with us. We're delighted to hear that Maleny provided you with great service. Your recommendation means a lot to us, and we're glad to have met your expectations. If there's anything else we can assist you with, feel free to let us know."
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Jenny Zarzour Ferguson

January 6, 2026

5  out of  5
rating by Jenny Zarzour Ferguson
"JT is an absolutely amazing agent, honestly the best there is! JT is so responsive and always has the information needed. If you are looking for a new rep, or just better service- call JT Thompson today! You will be glad you did!"
We responded:
"Thank you so much for sharing your positive experience with JT. It's wonderful to hear how responsive and informative JT has been in assisting you. Your recommendation means a lot, and we're delighted to know that you are satisfied with the service. We appreciate your feedback and look forward to continuing to meet your insurance needs."
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Jeanie Burton

January 6, 2026

5  out of  5
rating by Jeanie Burton
"Karina was friendly. He explained step by step all the information needed. I was very comfortable speaking with him. He wasn't pushey in my decisions."
We responded:
"Thank you, Jeanie, for sharing your experience with Karina. It's wonderful to hear that you felt comfortable and well-informed during your interaction. Providing clear and friendly service is important to us, and we're glad to know Karina made a positive impression. Your feedback is greatly appreciated."
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Robin Coville

January 5, 2026

5  out of  5
rating by Robin Coville
"Shasta helped me with my new policy. She is very knowledgeable and nice. Saved me lots of money on both my policies. She was very efficient, emailed me everything I needed. It was very fast too!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Shasta was able to assist you effectively with your new policy and help you save money. We're glad to know that the process was efficient and met your needs. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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denese hindi

December 15, 2025

5  out of  5
rating by denese hindi
"Mr.Rex made what was originally seeming like a harrowing experience, a very light and compassionate one. He was very patient and never once tried to make how I was feeling, insignificant. Mr. Rex, It was a pleasure having you assist me with my dilemma !"
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that Mr. Rex was able to provide you with the support and compassion you needed during a challenging time. We truly appreciate your kind words and are delighted that you felt well taken care of. Your feedback is invaluable to us, and we're grateful for the opportunity to assist you."
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Spencer

November 29, 2025

2  out of  5
rating by Spencer
"Communication , follow up, getting ahold of who you need. It’s just all so difficult here. Although I think I the two has been separated from the company. But a lot of avoidance and runaround."
We responded:
"Thank you, Spencer, for taking the time to leave such a positive review. It's wonderful to know that you had a great experience with our auto insurance services. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any questions or need further assistance, feel free to reach out."
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Kristy

November 15, 2025

5  out of  5
rating by Kristy
"I typically don't carve out time for Google reviews. However, I felt the need to make an exception in this case. Mr. Karanja provided exceptional customer service to us on yesterday. He treated us with courtesy and respect. He was very patient, empathetic, and made good use of our time. In short, he made us feel like valued customers. In our eyes, Mr. Karanja, you are the best part of Kathy Powell State Farm!"
We responded:
"Thank you so much for taking the time to share your experience. It's wonderful to hear that Mr. Karanja provided you with exceptional service and made you feel valued. Your feedback is greatly appreciated and will be shared with him. We are delighted to have you as a customer and look forward to continuing to serve you."
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Nicole Hubbard

October 31, 2025

5  out of  5
rating by Nicole Hubbard
"I would think Mr. Karina Brooks for assisting me with getting my car and renter insurance stared. Mr. Brooks was very helpful and took time out to explain each detail. Thank you for your help"
We responded:
"Thank you, Nicole, for sharing your experience. It's wonderful to hear that Karina Brooks was able to assist you effectively with your car and renter insurance. We take pride in ensuring our customers receive detailed and helpful service. Your feedback is greatly appreciated."
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Lucas Molitor

October 30, 2025

5  out of  5
rating by Lucas Molitor
"Nice people to talk to!"
We responded:
"Thank you, Lucas, for your kind words and perfect rating! It's wonderful to hear that you had a positive experience with our team. We're here to help with any of your auto insurance needs."
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A'Nya James

October 27, 2025

5  out of  5
rating by A'Nya James
"Karanja was absolutely excellent! If you are looking for vehicle, home, and/or life insurance that is the man the talk to. He was very thorough in help with information for all three. My experience was smooth sailing, and I am completely satisfied. Thank you Karanja being available when I called and for all your help today! 10/10 recommend!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Karanja provided you with excellent service and thorough information for your insurance needs. We're delighted that your experience was smooth and satisfying. Your recommendation means a lot to us, and we're grateful for your feedback."
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Karen Ayala

October 24, 2025

4  out of  5
rating by Karen Ayala
"Excelente servicio al cliente, sobre todo si necesitas ayuda en español, Maleny Juárez es muy amable y aclara cualquier pregunta o inquietud que tengas y te brinda la información para que tú decidas lo mejor para tu seguro de auto!"
We responded:
"Gracias por compartir tu experiencia, Karen. Nos alegra saber que Maleny Juárez pudo asistirte de manera amable y clara. Valoramos mucho tus comentarios y siempre estamos aquí para ayudarte a tomar las mejores decisiones para tu seguro de auto."
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Mike Youn

October 24, 2025

5  out of  5
rating by Mike Youn
"My agent Maleny was very professional and helpful."
We responded:
"Thank you, Mike, for sharing your positive experience with Maleny. It's wonderful to hear that she was professional and helpful in assisting you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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sebastian santamaria de la cruz

October 24, 2025

5  out of  5
rating by sebastian santamaria de la cruz
"La atención siempre ha sido excelente y muy clara por parte de la Señorita Melany ademas de una muy amable recepción en todas mis visitas para fines de mis intereses con state farm."
We responded:
"Gracias por compartir tu experiencia tan positiva con nosotros. Nos alegra saber que Melany y nuestro equipo han brindado una atención clara y amable en cada una de tus visitas. Valoramos mucho tu confianza y estamos aquí para seguir apoyándote con tus necesidades de seguro."
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Ashlee Baker

October 23, 2025

5  out of  5
rating by Ashlee Baker
"I had an excellent experience today discussing my car insurance policies with JT. He was very knowledgeable, provided clear and detailed explanations, and went above and beyond by offering additional insights that may also benefit our home insurance. Exceptional customer service — thank you, JT!"
We responded:
"Thank you, Ashlee, for sharing your positive experience with us. It's wonderful to hear that Karanja and Shasta were able to provide you with attentive and efficient service. We're delighted to know that their efforts made a difference in resolving your issues. Your satisfaction is our priority, and we appreciate your feedback."
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Brett Balcirak

September 30, 2025

5  out of  5
rating by Brett Balcirak
"If you’re looking for an insurance agency with top-tier agents and outstanding customer service, look no further than the Kathy Powell Agency! Their team is always available when you need them and takes the time to provide thorough, accurate quotes. I’ve been with them for a year now and couldn’t be happier with the level of care and professionalism they provide with service. if you are like me price shouldn't be everything, just one phone call and you can tell this team actually cares about their clients! I HIGHLY recommend checking with this Agency first! Speak with JT and you will see what I am saying!"
We responded:
"Thank you, Brett, for sharing your experience with our agency. It's wonderful to hear that our team's dedication to providing thorough and accurate service has made a positive impact on your experience. We appreciate your kind words about JT and the rest of our team. Your recommendation means a lot to us, and we're grateful for your trust over the past year. We're committed to maintaining the level of care and professionalism you’ve come to expect."
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Megan Smalley

September 18, 2025

5  out of  5
rating by Megan Smalley
"I've used Kathy for all my insurance needs for years. Her team is so kind and so helpful, always. And of course Kathy is simply the best!"
We responded:
"Thank you, Megan, for sharing your experience with us. It's wonderful to hear that you've been satisfied with the service from Kathy and the team over the years. Your kind words and continued trust mean a lot to us. We're committed to maintaining the level of service you appreciate."
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Jennifer Spinks

September 17, 2025

5  out of  5
rating by Jennifer Spinks
"Great customer service responded quickly"
We responded:
"Thank you, Jennifer, for sharing your experience. It's wonderful to hear that you received quick and great customer service. Your feedback is greatly appreciated and helps us continue to provide the best service possible."
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Christina S.

September 9, 2025

5  out of  5
rating by Christina S.
"Great customer service every single time! Whenever I have to call, questions are are answered and matters are promptly resolved. Easy breezy!"
We responded:
"Thank you so much, Christina, for sharing your positive experience! It's wonderful to hear that our team has been able to provide you with great customer service and promptly resolve your questions and concerns. Your satisfaction is our priority, and we're glad to make things easy for you. We appreciate your feedback and your trust in us for your auto insurance needs."
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Taryne Sedberry

August 18, 2025

5  out of  5
rating by Taryne Sedberry
"Our representative, Karanja was very helpful and through. Thank you for such a wonderful experience"
We responded:
"Thank you, Taryne, for sharing your positive experience with us. We're delighted to hear that Karanja was able to assist you effectively. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
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Kim Johns

August 1, 2025

5  out of  5
rating by Kim Johns
"I want to thank Karanja Brooks who went above and beyond to help me save some money on my car insurance so that I don't have to find it somewhere else."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Karanja was able to assist you in saving money on your car insurance. We appreciate your feedback and are glad to have you as a valued customer. If there's anything else we can do for you, please let us know."